FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping Policy
- Domestic Shipping: Orders within Germany are shipped within 1-2 business days and typically arrive within 2-3 business days.
- International Shipping: Shipping times for international orders vary depending on the destination. Delivery may take between 7-21 business days.
- Shipping Fees: Shipping fees are calculated at checkout based on the weight and destination of the order. Free shipping is available for orders above a certain value, as specified on our website.
- Order Tracking: Once your order has been dispatched, you will receive an email with tracking information.
Return and Refund Policy
- Return Period: You may return products within 30 days of receipt for a full refund or exchange.
- Return Conditions: Products must be returned in their original condition, unused, and in the original packaging.
- Return Process: Contact our customer service to initiate a return. We will provide you with a return authorization and shipping instructions.
- Refund Process: Refunds will be processed within 7-10 business days after we receive the returned products. Refunds will be credited to the original payment method.
Warranty Policy
- Warranty Period: All our products come with a 2-year warranty from the date of purchase.
- Warranty Coverage: The warranty covers manufacturing defects and hardware malfunctions under normal use conditions.
- Warranty Claims: To make a warranty claim, contact our customer service with proof of purchase and a detailed description of the issue. We will provide instructions on how to proceed.
Payment Methods
- We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- PayPal
- Sofortüberweisung
- Bank Transfer
Privacy Policy
- Data Collection: We collect personal information such as name, address, email, and payment details to process orders and provide customer service.
- Data Use: Personal information is used solely for order processing, delivery, and customer support. We do not share your information with third parties except as necessary to fulfill your order.
- Data Security: We implement industry-standard security measures to protect your personal information.
Customer Service
- Our customer service team is available Monday to Friday, 9 AM to 5 PM CET.
- Contact Information:
- Email: shop@sinotunity.com
- Phone: +49-30-88614-378
- Live Chat: Available on our website during business hours.
Thank you for shopping with us! We are committed to providing you with the best products and service. If you have any questions or concerns, please do not hesitate to contact us.